Concierge - Part Time

At Fairmont Hotels & Resorts, we believe every guest interaction is an opportunity to create a lasting impression. As a Concierge at Fairmont Copley Plaza, you will be the face and heart of our guest experience—delivering personalized, intuitive service that reflects the elegance, heritage, and sophistication of our iconic hotel.

We are currently seeking a Part-Time Concierge who is hands-on, detail-oriented, and passionate about curating exceptional experiences. In this role, you will serve as a trusted expert and ambassador, seamlessly connecting our guests to the best of Boston while bringing the spirit of the city into the heart of the hotel.

The Concierge acts as a key ambassador of Fairmont Copley Plaza, delivering personalized, high-quality guest service. They create a welcoming first impression, connect guests to Boston experiences, and manage requests with discretion, tact, and attention to detail, ensuring every stay is memorable and seamless.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Assist with amenity requests, sightseeing requests, beauty service requests, religious needs, and special event information.
• Provide shopping and restaurant recommendations; prepare restaurant reservations.
• Arrange floral orders and provide recommendations.
• Assist in arranging workouts and other personalized guest experiences.
• Prepare transportation arrangements.
• Assist in equipment rentals.
• Organize laundry pickup and delivery.
• Transact with courier services.
• Trace and expedite delivery of misplaced luggage.
• Assist with secretarial services.
• Monitor referrals and follow up as needed.
• Maintain regular attendance in compliance with Fairmont standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply at all times with Fairmont standards and regulations to ensure safe and efficient hotel operations.