A career that lets your passion shine:
- Welcome and check in guests with genuine warmth and a 5-star luxury mindset
- Process check-outs and financial transactions accurately using Opera Cloud and ACDC systems
- Respond to guest feedback and resolve concerns with professionalism and empathy
- Liaise between guests and departments including Reservations, Housekeeping, Concierge, and Food & Beverage
- Handle all incoming calls courteously and route them to the appropriate department
- Promote Accor ALL loyalty membership and upsell hotel services and facilities
- Maintain accurate guest account records, reservations, and operational logs
- Uphold strict security protocols to protect guest confidentiality at all times
- Part-Time and Full-Time roles available