Act as the final gatekeeper for villa preparedness, confirming room cleanliness, amenities, floral arrangements, and fulfillment of all guest preferences collected by the Guest Experience team during the pre-arrival process.
Offer a detailed orientation upon the guest鈥檚 arrival, ensuring they feel welcomed, informed, and cared for.
Assist guests with any request or wish, always anticipating needs and preferences to deliver thoughtful, intuitive service.
Facilitate garment care (pressing) and beachwear care, footwear service, and professional packing/unpacking.
Coordinate and prepare the villa for in-room dining orders, ensuring timely service and table setup in collaboration with In-Room Dining.
Assist with personal arrangements such as confirming flights, booking transportation, securing restaurant reservations, or preparing special in-villa touches such as a drawn bath.
Escort all guests dining with us and ensure seamless handover to their designated venue.