Job Description

Provide efficient, friendly and professional service to all guests
Show efficiency in constantly striving to provide total customer satisfaction
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
Logging all guest requests to ensure all request are met within established timeframes
Following up with the relevant team member to ensure guest requests are being fulfilled
Assisting and directing guests with local attractions and directions
Securely storing and delivering guest luggage
Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
Participating in training and development programs to enhance skills and capabilities to increase the guest experience

About AccorHotel

AccorHotel