Please specify which role you are interested in when applying:
Guest Service Agent
- Be the first point of contact and greet guests with a warm welcome every time
- Provide efficient, friendly, and professional service to all guests
- Show efficiency in constantly striving to provide total customer satisfaction
- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
- Logging all guest requests to ensure they are met within established timeframes
- Positively handling guest complaints and escalating as required
- Securely storing and delivering guest luggage
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
- Assist with valet parking as required
Valet Attendant
- Safely Park and retrieve guest vehicles
- Managing pick up times for vehicles to ensure they are onsite for early departures
- Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner
- Guide guests to their room where required
- Ensure the efficient delivery and collection of group luggage
- Ensure all logs are completed for receipt and outgoing parcels, mails etc
- Assist with room shows for guests as requested by Front Office team members
- Respond to guest requests and queries providing knowledgeable, accurate and helpful information