Reporting to the Banquet Director, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Ensure the efficient day-to-day operation of Banquet Department
- Continuously develop, promote and support a service culture in keeping with the standards of Fairmont Hotels and Resorts
- Plan, coordinate and supervise for prompt, courteous and efficient food & beverage and meet services of the Banquet Department
- Interact with guests on an on-going basis to ensure exceptional service and guest satisfaction
- Liaise with the Conference Services/Catering Department to ensure that guest needs are clearly understood
- Ensure regular and effective communication takes place within the Department through individual and departmental communication meetings, pre/post function briefings and the daily interaction with all departments
- Drive engagement and development in the line colleagues, captains, and assistant managers while ensuring accountability
- Ensure the highest quality of initial and continual development as well as ensure that development reviews are completed as required
- Promote and enforce the Fairmont Ch芒teau Laurier Health & Safety standards
- Ensure the consistent cleanliness and maintenance of equipment and overall work environment as well as the proper inventory of necessary resources
- Ensure all daily administrative reports and duties are completed with accuracy (Banquet billing, payroll, staffing, set-up sheet, etc.)
- Develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments
- Other duties as assigned