Ensure high standards of services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets
Conveys the hotel鈥檚 image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
Manages and motivates Reception teams in order to improve sales and the quality of F&B and Front Office services
Manages the movement and fluidity of the host-ables to ensure optimum efficiency and reactivity of peak guest service periods at reception and F&B outlets and leisure
Improve the departments result by increasing sales and productivity of F&B and Front Office point of sale
Actively upsell ALL memberships to maximise guest engagement and revenue.
Proactively upsell room categories, car parking and leisure memberships to maximise total revenue per guest.
Deputises for the Front Office Manager in her absence