Assist the Night Supervisor with the night audit process
Conduct Night Auditor duties whilst on shift
Perform routine maintenance checks on the network and system audit controls
Ensure that staff on duty are well groomed and promote morale through encouragement of team work, and a positive attitude
Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process
Handle disruptive guests and ensure their discreet removal from the property if needed
Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
Enforce policies and procedures in order to achieve superior levels of service
Attend and conduct monthly operation meetings to review, monitor and upgrade the performance of the department through dissemination of information, explaining new directions, policies and procedures, standard operating procedures (SOP鈥檚) and training initiatives
Ensure that all specified diaries and reports are maintained in an accurate and up to date manner
Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem
Be available at all times for guest queries
Ensure the hotel is operating efficiently and according to hotel policy
Ensure all staff are on duty and in proper uniform. Liaise with the department heads/supervisors for replacement of any absent staff
Ensure all public areas, outlets and the Front Office areas are clean at all times
Monitor occupancy to obtain maximum yield
Maintain guest history and use for all bookings as appropriate.
Convey all complaints and apparent problems to the appropriate department head
Carry out a complete handover to the next shift
Issue floats and keys in accordance with SOP鈥檚
Ensure all basic Liquor Licensing Laws are adhered to
Check all areas for general maintenance requirements
Apply full knowledge of fire procedures and take control in the case of fire