Reporting to the Front of House Manager, the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift, offering a naturally friendly, helpful and responsive level of service for our guests.
What you’ll do…
- Keep the hotel premises and guests safe and sound.
- Make sure every guest feels special and eager to come back for more.
- Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift.
- Patrol the hotel grounds regularly to keep an eye out for anything fishy or unsafe.
- Handle any reservations, bookings, or inquiries that may occur during the night shift.
- Keep detailed records of who's staying with us, any incidents, and other important info.
- Know your stuff when it comes to health and safety rules.
- Be part of the hotel crisis and fire teams and know all the drill.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.