MAIN DUTIES
• To prepare, distribute, and manage group proposals, contracts, amendments, and confirmations in line with brand standards and legal requirements.
• To coordinate group room blocks, rate loading, billing instructions, deposits, and concessions within the PMS and sales systems.
• To assist with responding to group enquiries, RFPs, and proposals in a timely, professional, and brand-aligned manner.
• To provide elevated and personalised service to group clients, ensuring accuracy, responsiveness, and attention to detail at all times.
• To clearly communicate group details to clients, including rooming lists, cut-off dates, deposits, and billing arrangements.
• To support and assist with site inspections, familiarisation trips, and client visits as required.
• To liaise closely with Operations, Front Office, Revenue Management, Reservations, Events, and Finance to ensure flawless group execution.
• To distribute detailed group resumes and updates to all relevant departments ahead of group arrivals.
• To maintain accurate and up-to-date records within CRM and sales systems such as Delphi, Opera, Salesforce, or similar platforms.
• To generate sales reports, forecasts, and pace reports for management review as required.
• To track deposits, payments, and contract compliance in coordination with the Finance Department.
• To uphold luxury brand standards, confidentiality, and professional presentation in all communications and interactions.
• To represent the hotel with poise, discretion, and a luxury service mindset at all times.
• To carry out any other reasonable request as directed by Management.