Consistently offer professional, engaging and friendly service
Create a welcoming atmosphere for visitors and guests during their stay
Maintain a high level of professionalism in all aspects of job performance.
Guide guests and answer questions as needed
Maintain supplier cart well organized and presentable
Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies. May include cleaning of room refrigerator, coffee maker, cups, glasses, silverware etc.
Participate in deep cleaning projects
Sign in and out master keys daily
Maintain proper usage of cleaning supplies and equipment
Update and record all cleaned rooms
Communicate all changes, discrepancies, late check-outs and do not disturb signs to the office team in a timely manner
Maintain all brand and quality luxury service standards
Maintain consistency in accordance to Forbes/LQA and Fairmont standards
Conduct self-audits of standards and participate in the feedback review of audits.
Approach all encounters with guests, colleagues and members in a professional and personalized manner
Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
Ensure confidentiality of all guest sensitive information at all times.
Follow departmental policies, procedures and service standards
Follow all safety and sanitation policies, including wearing appropriate PPE, and proper use of chemicals
Comply with hotel security, fire, health and safety regulations
Maintain all housekeeping areas organized and well presented
Report, turn in, and/or log all lost and found items in a timely manner according to established procedures.
Set up and organize workstation with designated supplies and equipment.
Restock work areas for the next shift as assigned.
Replenish supplies and equipment as needed during the shift.
Report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to your supervisor.
Notify supervisor/coordinators when service is complete by punching rooms in phone system or device.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.