JOB OVERVIEW:
Under the general guidance of the Food & Beverage Managers, the CafĂ© Cashier is the first and last point of contact for guests, delivering warm, efficient, and polished service while accurately handling transactions. This role supports daily cafĂ© operations by processing orders, managing payments, and maintaining a welcoming, organized front-of-house environment that reflects the propertyâs service standards.
YOUR KEY RESPONSIBILITIES:
- Provide exceptional, attentive, and friendly table service to all café guests, ensuring a memorable dining experience.
- Accurately take guest orders and communicate them clearly to the kitchen and barista teams.
- Serve food and beverages promptly, ensuring proper presentation and adherence to quality standards.
- Maintain a clean, organized, and inviting dining environment, including table setup and clearing.
- Collaborate effectively with café team members to ensure smooth and efficient service during all shifts.
- Address guest inquiries and resolve any concerns or complaints promptly and professionally, escalating to the Restaurant Manager when necessary.
- Uphold all health, safety, and hygiene standards in compliance with café policies and regulations.
- Participate actively in team meetings, training, and development initiatives to enhance service skills and knowledge.
- Support daily opening and closing duties as assigned, including restocking and cleaning tasks
- Foster a positive team environment through cooperation, communication, and encouragement.
- Assist with daily paperwork, including service checklists and any required reports.
- Perform any other reasonable duties as assigned by the Restaurant Manager or supervisor to support the success of the café.
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.