Assistant Manager

In this role, you will:

• Oversee the smooth and efficient daily operation of the Front Desk
• Deliver exceptional customer service and handle guest needs and concerns with professionalism and care
• Supervise, support, and motivate team members to meet brand service standards and procedures
• Communicate effectively with the General Manager on all aspects of guest services and operations
• Manage shift handovers to ensure continuity and clarity across the team
• Manage Accounts Receivable, ensuring timely follow-up and accuracy
• Assist with rostering, balancing operational needs with labour efficiency
• Complete regular stocktakes and monitor inventory levels
• Provide support with end of month processes, reporting and administration