Our Commis de Rang – In Room Dining is a key member of the Food & Beverage team, dedicated to delivering exceptional quality and personalized service directly to our guests’ rooms. This role supports the In Room Dining service by ensuring timely, discreet, and high-standard delivery and setup of meals, in full compliance with HACCP guidelines and the Hotel’s standards of excellence, creating a seamless and guest-centric experience.
Responsabilities:
- Ensure timely, accurate, and high-quality preparation, delivery, and presentation of in-room dining orders, including trays, trolleys, linens, china, glassware, and cutlery, maintaining an elegant and discreet service style,
- Set up in-room dining service (tables or trolleys) according to hotel standards, ensuring cleanliness, order, and attention to detail,
- Clear and retrieve trays and trolleys from guest rooms promptly and unobtrusively, maintaining cleanliness and organization of service areas,
- Check and refill condiment containers and minibar or IRD amenities when required, in compliance with HACCP and hotel standards,
- Support the service team by delivering beverages, dishes, and amenities efficiently while ensuring accuracy of orders,
- Provide a warm and professional in-room welcome, explaining the setup when appropriate and responding promptly to guest requests,
- Anticipate guest needs and ensure all requests are fulfilled in a timely and courteous manner,
- Maintain continuous communication and coordination with the kitchen and Chef de Rang to ensure all orders meet quality and presentation standards,
- Ensure all In Room Dining equipment, pantries, and service areas are kept clean, organized, and fully stocked,
- Contribute to a seamless and high-end guest experience by upholding the hotel’s service philosophy and standards at all times.