Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:
- Consistently provide professional, friendly, and engaging service
- Escort guests to their rooms, carry their luggage, messages, or other items throughout the hotel
- Ensure timely and efficient delivery or collection of luggage to/from guest rooms
- Help guests familiarize themselves with their room upon arrival (e.g., explaining how the thermostat works)
- Remain in the lobby after assisting with luggage to remain available for guest needs, under the guidance of the Assistant Head Concierge
- Inform guests about hotel facilities in a helpful and informative manner
- Provide information on local events, activities, and attractions
- Know and apply the technical and emotional LQA (Leading Quality Assurance) standards
- Commit to high service quality, discretion, and complete honesty
- Maintain a professional attitude, always smile, and remain calm in all situations
- Comply with ergonomic standards, health & safety regulations, and hygiene policies
- Adhere to departmental and company policies, procedures, and service standards
- Ensure seamless arrival and departure experiences for guests, including luggage assistance and valet parking.
- Coordinate and monitor shuttle schedules and routes to local areas.
- Ensure proper logging of vehicle keys and accurate valet ticketing procedures.