Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein
Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue
Execute concepts of “the perfect arrival”, following all company standards and measurements
Focus the department on guest service initiatives and drive guest satisfaction score results
Ensure the ALL loyalty program is executed to the highest level
Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings
Monitor established standards and procedures set out by the hotel and the department and ensure compliance
Ensure colleague performance management principles are followed
Consistently offers professional, engaging and friendly service
Other duties as assigned