Bonjour! Step into a role where precision meets personalised service, and every detail shapes an exceptional group experience. As our Groups Assistant Manager within Reservations, you will play a pivotal role in curating seamless stays, from the very first enquiry to the final departure.
With a meticulous eye for detail, you will create and manage group bookings with care and accuracy, overseeing rooming lists, arrivals, dining arrangements, deposits, and final numbers, while ensuring all information is complete and up to date.
Working in close harmony with Front Office, Housekeeping, Food & Beverage, and Porter teams, you will ensure every group requirement, special request, and contractual detail is thoughtfully executed, delivering a cohesive and elevated guest journey.
You will prepare and share refined, standardised reports that keep all departments aligned and informed, while maintaining a forward-thinking approach, monitoring group performance, identifying key demand periods, and uncovering opportunities to optimise revenue and enhance outcomes.
Your expertise in Opera and attention to detail will ensure all records, billing arrangements, and commission processes are maintained with precision and integrity.
A natural relationship builder, you will nurture connections with clients, PCOs, suppliers, and partner hotels, fostering trust and loyalty that inspires repeat business. You will also support the growth of new opportunities, assisting in the qualification of group leads and identifying thoughtful ways to elevate each booking through tailored enhancements and upselling.
With a strong sense of accountability, you will manage payments, cancellations, and no-shows in line with hotel policies, ensuring all communications and contracts reflect the highest brand standards.
Above all, you bring grace and organisation to every task, balancing daily administrative responsibilities with ease, while supporting the team and leadership with professionalism, care, and a commitment to excellence.