🌟 THE MISSION
You are the first voice of Mama 📞✨ — the one who turns enquiries into bookings and curiosity into excitement.
As our Reservations Agent, you are responsible for creating seamless, warm, and efficient booking experiences that reflect Mama’s personality from the very first interaction 💖
You don’t just take reservations—you sell experiences, set expectations, and help guests start their Mama journey before they even arrive 🎶🏨
Here’s what you’ll be responsible for:
- Reservation Rockstar 📞✨
Handle all incoming reservation requests via phone, email, and online channels
Ensure accurate, efficient, and friendly booking processes at all times - Sales & Conversion Driver 💰📈
Maximize room revenue through upselling, cross-selling, and smart selling techniques
Convert enquiries into confirmed bookings with personality and confidence - Guest Experience Creator 💖
Provide warm, engaging, and personalized communication at every touchpoint
Set the tone for the guest journey from first contact - System & Accuracy Champion 💻🎯
Maintain accurate records in PMS and reservation systems
Ensure all bookings, rates, and details are correct and up to date - Collaboration Partner 🤝🎶
Work closely with Front Office, Revenue, and Sales teams to ensure smooth operations
Communicate guest preferences and special requests effectively - Problem Solver Extraordinaire 🧩💡
Handle booking changes, cancellations, and special requests with ease and professionalism - Brand Voice Ambassador 🎤💫
Represent Mama’s tone in every interaction—warm, playful, and human