Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.
YOUR KEY RESPONSIBILITIES:
鈥ead and manage the front-of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
鈥aintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
鈥versee scheduling, training, and performance management of servers to develop a skilled and motivated team.
鈥ollaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
鈥onitor guest feedback related to dining service and implement strategies for continuous improvement.
鈥upport revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
鈥nsure full compliance with health, safety, and restaurant policies and procedures.
鈥oster team engagement and growth through ongoing training, coaching, and mentorship.
鈥entor and guide staff in teamwork, professionalism, and delivering consistent quality service.
鈥nsure all daily reports, service logs, and documentation are accurately completed.
鈥erform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
鈥ny other reasonable duties as assigned by the supervisor or manager.
鈥e recognize we are in the hospitality industry and that may require us to provide lateral service.
鈥e will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.