Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
- Lead and manage the In Room Dining & Minibar team ensuring service standards are followed
- Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures
- Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the Food & Beverage and other departments
- Develop and administer the departmental Employee Engagement Survey Action Plan
- Ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary
- Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
- Address guest concerns and react quickly and professionally
- Balance operational, administrative and Colleague needs
- Conduct daily pre-shift briefings communicating service expectations and priorities.
- Maintain visible leadership presence during peak service periods.
- Conduct regularly scheduled departmental meetings and one on one鈥檚 with department colleagues to maintain Employee engagement
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
- Departmental payroll administration
- Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards are met
- Other duties as assigned