JOB SUMMARY
Engaging service, delicious cuisine and distinctive surroundings make every special event at The Fairmont Copley Plaza a truly memorable affair. As Assistant Director, Banquets, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function.
Reporting to the Assistant Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Direct and manage all activity related to the Events department, ensuring all service standards are followed
- Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
- Coach and train the Banquets leadership team in all aspects of the department
- Build strong inter-departmental relationships with the Culinary leadership team
- Provide support and mentorship to Food & Beverage leaders in Stewarding and In Room Dining
- Follow the annual budget and administer it in a fiscally responsible manner
- Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
- Respond to guest concerns and react quickly and professionally
- Assume responsibility for all event facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
- Attend pre-conference meetings with clients to confirm all relevant details are communicated
- Balance operational, administrative and Colleague needs
- Conduct regularly scheduled departmental meetings
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned