Job Description

Greet and welcome guests upon arrival, providing a positive first impression of the resort
Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
Provide information about hotel amenities, local attractions, and respond to guest inquiries
Manage reservations and handle guest requests in a timely and professional manner
Coordinate with other departments to ensure guest needs are met promptly
Maintain a clean and organized reception area
Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
Assist with administrative tasks such as answering phone calls and emails
Promote and upsell hotel services and special offers when appropriate
Ensure compliance with hotel policies and procedures at all times

About AccorHotel

AccorHotel