Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position.
Guest Service Agent/Front Desk
What’s in it for you:
- Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community-based philanthropy.
What you will be doing:
- Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
- Handling incoming phone calls to the hotel including In-house guest requests.
- Enrolling guests in our ALL Accor frequent guest program.
- Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
- Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
- Responsible for a cash bank and following all cash handling procedures.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.