As a Villa Concierge, you will be connecting our villa guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure our guests feel valued.
Hourly Rate: $29.38
What you will be doing:
- Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.
- In the absence of the Villa Manager, you will be responsible for assisting with the Villa guest check-in/check-out process, in house guest questions/requests, and reporting any guest feedback to the Manager on Duty.
- Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis.
- Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Maui community and hospitality service providers in our area.
- Manage time efficiently to ensure completion of all tasks in accordance with shift requirements.
- Maintain a clean, healthy, and safety working area.
- Must be able to adhere to the State of Hawaii food handling safety standards.
- Actively participate in monthly departmental sales promotions.
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
- Focus attention on guest needs, remaining calm and courteous at all times.
- Be knowledgeable of the island, activities, restaurants, our resort, venue menus and offerings in order to be our guests’ trusted guide.