As a Turndown Attendant, you will create a restful space for our guests to return to at the end of the day – and you will take pride in knowing that your thoughtful attention to detail makes them feel welcomed and cherished.
Hourly rate: $27.49
What you will be doing:
- Overall tidying of occupied guestrooms to include, but not limited to: turndown beds, dusting, neatly arranging guest belongings, removing soiled linen, retrieving clean linen from linen closets, vacuuming, amenity replenishment and bathroom cleaning if required
- Report any mattress protector, blankets, bedspreads and valances in need of change
- Call In Room Dining for removal of trays/trolleys
- Regularly update, record and/or report suite status: turned down, do not require service, Privacy Please, etc.
- Take accurate room status reports at the end of the shift
- Maintain proper usage of cleaning supplies and equipment; report any malfunctioning equipment
- Keep linen closets, supply closet and landing organized and clean
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
- Focus attention on guest needs, remaining calm and courteous at all times
- Be knowledgeable of the island, our resort and its offerings in order to be our guests’ trusted guide
- Carry out duties in accordance with company policies/procedures to ensure safety and security of guests and colleagues, including reporting suspicious persons and lost and found items
- Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
- Follow hotel and departmental policies, procedures and service standards
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.