Receptionist Supervisor (F/M/X)

What you’ll do…

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach the front desk team
• Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
• Cross Check all billing instructions are correctly updated.
• Ensures all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Ensure Accor All members are recognised and points added to their accounts.
• Report any maintenance issues to the correct department and check to ensure the work has been completed.
• Ensure the integrity of the public area and back of house areas are always maintained, with deficiencies corrected immediately.
• Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
• Takes responsibility in the absence of the Guest Service Manager/ AFOM.
• Ensure the Reception desk is clean, tidy and presentable at all times.
• You will be a member of the hotels’ crisis and fire teams.