Job Description

Handle incoming reservation inquiries via phone, email, and online booking platforms
Provide detailed information about room types, rates, packages, and resort amenities
Process reservations accurately and efficiently using our reservation management system
Upsell room upgrades and additional services to maximize revenue
Assist guests with modifying or canceling reservations as needed
Collaborate with other departments to ensure guest requests and special requirements are met
Maintain up-to-date knowledge of promotions, events, and local attractions
Resolve guest concerns and complaints in a timely and professional manner
Generate reports and maintain reservation records as required
Support the front desk team during peak times or as needed

About AccorHotel

AccorHotel