The Turndown Attendant is responsible for ensuring we provide the highest level of cleanliness in our guestrooms whilst providing nightly turndown service for all guestrooms.
What you will be doing:
- Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc.
- Take initiative to add a personalized experience for the guest
- Maintain proper usage of cleaning supplies and equipment
- Accurately report room status reports throughout the duration of your shift
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Work effectively and contribute positively to a team
- Keep linen closets, supply closet and landing organized and clean
- Report damage or malfunction in hotel rooms/areas
- Respond professionally, politely, and efficiently to requests from guests
- Use hands to lift, carry, or pull objects that may be heavy
- Maintain excellent grooming and uniform standards
- Read, understand and follow all department policies