Job Description

Deliver professional and friendly guest service across check-in, check-out and throughout the guest stay
Respond to guest requests promptly, efficiently and courteously to ensure a high level of satisfaction
Manage guest accounts, ensuring accurate posting of charges and timely billing
Handle incoming calls and communications in a professional manner, directing enquiries as required
Maintain clear communication between guests and hotel departments to support smooth operations
Promote hotel facilities and services, identifying opportunities to upsell and enhance the guest experience
Assist with reservations, room allocations and maintaining accurate guest information in the system
Monitor daily operations, complete shift checklists and report any issues to management
Maintain knowledge of hotel services, room types and rates to provide accurate information to guests
Ensure guest confidentiality, safety and adherence to hotel policies and procedures
Support overall front desk and guest services operations to deliver a seamless and positive experience

About AccorHotel

AccorHotel