Job Duties Include:
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, friendly and engaging service
- Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow departmental and hotel policies, procedures, service and safety standards
- Other duties as assigned