Accountable for maximizing revenue by converting reservation inquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service.
To answer all incoming reservation inquiries, by telephone, or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings.
To be fully knowledgeable in the operation, functionality, and standards required in using Opera and TARS Systems.
To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel
To input reservations into the Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.
To update any special requests and billing details in Opera.
To provide polite and friendly responses to all incoming telephone inquiries.
To be fully aware of the hotel鈥檚 facilities and pass the information on to the customers, and maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.
To process all inquiries and reservation confirmations on the same day as receipt.