WE ARE SEEKING A HIGHLY ORGANIZED AND CUSTOMER-FOCUSED RESERVATIONS
SUPERVISOR TO JOIN OUR TEAM IN RED SEA, SAUDI ARABIA. IN THIS KEY ROLE, YOU WILL
OVERSEE THE RESERVATIONS DEPARTMENT, ENSURING OPTIMAL REVENUE GENERATION
AND EXCEPTIONAL GUEST EXPERIENCES.
ā¢ LEAD AND MANAGE THE RESERVATIONS TEAM, PROVIDING GUIDANCE, TRAINING,
AND SUPPORT TO ACHIEVE DEPARTMENTAL GOALS
ā¢ OVERSEE DAILY RESERVATIONS OPERATIONS, IMPLEMENTING EFFECTIVE
STRATEGIES TO MAXIMIZE REVENUE AND OCCUPANCY
ā¢ MONITOR AND ANALYZE RESERVATION TRENDS, ADJUSTING STRATEGIES AS
NEEDED TO OPTIMIZE PERFORMANCE
ā¢ ENSURE ALL RESERVATIONS ARE PROCESSED ACCURATELY AND EFFICIENTLY,
ADHERING TO COMPANY POLICIES AND PROCEDURES
ā¢ COLLABORATE WITH REVENUE MANAGEMENT, SALES, AND FRONT OFFICE TEAMS
TO ALIGN RESERVATION STRATEGIES WITH OVERALL BUSINESS OBJECTIVES
ā¢ HANDLE COMPLEX RESERVATION INQUIRIES AND RESOLVE ESCALATED CUSTOMER
ISSUES
ā¢ GENERATE AND ANALYZE REPORTS ON RESERVATIONS PERFORMANCE, PROVIDING
INSIGHTS TO MANAGEMENT
ā¢ STAY UPDATED ON INDUSTRY TRENDS AND COMPETITOR ACTIVITIES TO MAINTAIN
A COMPETITIVE EDGE
ā¢ ENSURE COMPLIANCE WITH SAUDI ARABIAN HOSPITALITY REGULATIONS AND
STANDARDS