We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Housekeeping Manager (INSPIRE Participant - Leadership Development Program). Inspire and create the grandest experience for our guest, clients and colleagues every day.
The Housekeeping Manager oversees the cleanliness, maintenance, and presentation of guest rooms and public areas. Responsible for leading and training housekeeping staff, ensuring compliance with health and safety standards, and upholding brand service standards to deliver an exceptional guest experience. Reporting to the Executive Housekeeper.
What does INSPIRE offer you?
During a 18-month period, you gain valuable leadership experience as an Banquets Manager in our Event Operations department.
Program features:
- A Peer Ambassador helps you settle into your role, your responsibilities, and life as a hospitality professional
- A Mentor guides your progress, allowing you to learn by example
- A Property Project provides you with the opportunity to shine, showcasing your skillset, and innovative attributes
- You can see a clear path to continuous improvement – through ongoing feedback. Checkpoints with your leadership team, ensuring you thrive in your program
Key Responsibilities
- Supervise and coordinate daily activities of housekeeping colleagues, including room attendants, supervisors, and housepersons.
- Ensure guest rooms, public areas, and back-of-house spaces meet cleanliness, hygiene, and brand standards through regular inspections.
- Schedule and assign duties to optimize staff efficiency, workflow, and coverage during peak periods and special events.
- Train, mentor, and evaluate staff on cleaning procedures, guest service, and safety protocols; foster a positive, team-oriented work environment.
- Coordinate with Front Office, Maintenance, and other departments to ensure seamless guest experiences and timely resolution of issues.
- Manage inventory and ordering of linens, guest amenities, cleaning supplies, minibar products, and housekeeping equipment; monitor usage, replenishment, and reconciliation.
- Maintain accurate records of inventory, payroll, schedules, performance, accidents, and incidents in line with company and regulatory requirements.
- Enforce health, safety, and fire emergency procedures; ensure compliance with all applicable laws and regulations; respond promptly to emergencies.
- Handle guest complaints and requests efficiently to ensure satisfaction and service recovery.
- Assist in recruitment, onboarding, and ongoing training of new team members as required.
- Prepare and analyze regular reports on occupancy-related productivity, costs, and departmental performance to support operational goals.
- Carry out additional duties assigned by the Executive Housekeeper.