Turning moments into SPECIAL memories for our guests and owners by being an ambassador for our brand, our property and our community. As a Doorperson, you will use your passion for personalized guest service by providing a warm welcome for our owners and guests as soon as they step foot onto our driveway. From a warm welcome to a fond farewell, as a Doorperson, you will ensure a lasting impression for our guestsâ stay.
Summary of Responsibilities:
Reporting to the Director, Residences, responsibilities and essential job functions include but are not limited to the following:
â˘Maintains high standards of personal appearance and grooming as defined by our Company Handbook.
â˘Warmly acknowledges and greets all owners and guests.
â˘Attempts to anticipate ownerâs and guestsâ needs and provides assistance without being asked.
â˘Works closely and amiably with the Butlers to provide a warm and seamless arrival and departure.
â˘Secures and retrieves vehicles within and from the parking garage abiding by the valet parking procedures.
â˘Unloads and assists transfer of luggage to Butler per guest and owner preferences upon their arrival and assists Butler with loading luggage into vehicles upon their departure.
â˘Identifies and communicates owner and guest preferences creating personalized experiences.
â˘Efficiently executes requests from Residence Services Supervisors and other leaders.
â˘Serves all owners and guests with an outstanding attitude, attentiveness to detail, and ownership and follow through with all responsibilities.
â˘Works a flexible schedule based on occupancy and needs with the ability to work weekends, evenings and holidays as required.
â˘Assists with butler duties when butler is not present, in order to fulfill guest and owner needs in a timely manner.
â˘Willingness to support all departments as necessary.
â˘Works with Residence Manager as needed for monitoring secure access.
â˘Clearly understands and executes standards and procedures.
â˘Responsible for securing keys for all guest vehicles.
â˘Maintains the cleanliness and organization of the Doorperson stand and Lobby Entrance.
â˘Must exercise caution and abide by all safety and emergency procedures.
â˘Performs other special projects as requested.