RESERVATIONS HANDLING
ā¢ PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND
ACCURATELY THROUGH OPERA / ACCOR SYSTEMS.
ā¢ RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA
PLATFORMS.
ā¢ UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE
REVENUE.
ā¢ ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST
INFORMATION.
SYSTEM & REPORTING
ā¢ MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND
NO-SHOWS.
ā¢ MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND
HOUSEKEEPING TEAMS.
ā¢ PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED.
ā¢ ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS.
GUEST COMMUNICATION & SERVICE
ā¢ HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES,
ETC.).
ā¢ COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS, CORPORATE CLIENTS,
AND WALK-IN GUESTS.
ā¢ RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY.
JOB SPECIFICATIONS
ā¢ MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY
STANDARDS.
COORDINATION & COMPLIANCE
ā¢ LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS
OR LONG STAYS.
ā¢ FOLLOW ACCOR POLICIES, RESERVATION PROCEDURES, AND BRAND STANDARDS.
ā¢ SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY.