The hostess provides an appropriate welcome in Restaurants/Bars for guests and potential guests, maximizing their dining experience using technical and individual social skills. Handle table reservations and effectively control the flow of guests. Provide a warm and friendly welcome, leading guests and seating them at the table and to answer the telephone. Assisting servers or bartenders if required. Following proper cashiering procedure.
Primary Responsibilities
General Duties
- To report for duty punctually wearing the correct uniform with name badge at all time.
- Assisting guest with the choice of venues where applicable and their choice of seating.
- Must know the brand standards set by Raffles & LQA standards.
- Read daily events/arrival list to acknowledge any VIP’s on arrivals.
- Provide an appropriate welcome at Food & Beverage Venues for guests and potential guests
- Maximizing their dining experience using technical and individual social skill.
- Assist in the set-up of tables and display upon procedures.
- Lead guests to the table and seat them only if the table is fully set-up.
- Exact knowledge of menus and wine lists, and steady information about specialties.
- Maintaining a clear and organized reservations book.
- Be attentive to guests and resolves their complaints where possible. Reporting all incidents to your venue manager.
- Maintain responsibilities of cleanliness of hostess stations.
- Maintain responsibilities of cleanliness of all menus and drink menus.
- Assist with food and beverage service.
- Provide courteous and professional service at all times.
- Correct preparation of all necessary operational material in the back office and in the service control.
- Reporting of any guest comments to the venue manager
- Ensure highest quality of Food & Beverage to the guests.
- Sign in and out in the logbook before and after shift.
- Learning of safety, sanitation and hygiene policies.
- Participation in internal training and necessary meetings.
- Present check, perform cashiering function, bid guests’ farewell and invite them to come back.
- Take table reservations and effectively control the flow of the guests in the restaurant ensuring the most enjoyable guest experience.
- Updating the restaurant guest history data.
- Maintain complete knowledge of all F&B services, venues, hotel services/features and hours of operations, as they affect the areas of responsibility.
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.