Provide and maintain outstanding guest service in a unique, guest focused environment.
Ensure that all Fairmont Gold Standards of Service & Operational Procedures are adhered to.
Monitor maintenance of the physical Fairmont Gold product.
Prepare, set up and maintain the Fairmont Gold food offerings each day.
Preparation and set up of the Fairmont Gold honour bar.
Organizing, cleaning, and maintaining the Fairmont Gold pantry.
Ordering food and beverage inventory.
Controls inventory of Food & Beverage supplies
Work closely with the Kitchen and In Room Dining to ensure the highest level of food quality and selection is maintained.
Active role in selecting new menu items and keeping the canap茅s, breakfast, and warming amenities current.
Arriving guestroom warming as per Fairmont Gold standards.
Provide exceptional information to our guests about Vancouver area attractions, restaurants, theatres, special events and other available services.
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty.
Strong and effective communication with all other departments to ensure that the expectations of our Fairmont Gold guests are consistently met and exceeded.
Developing and maintaining relationships with our colleagues throughout Fairmont Hotels & Resorts, as well as our hospitality partners in Vancouver and throughout the world.
Involved in all Fairmont Gold team building events, staff meetings and incentive programs.