Reporting to the Assistant Director of Rooms, the Housekeeping Houseperson supports the housekeeping team in maintaining a clean, organized, and efficient environment. This role is essential in ensuring guest rooms and service areas are well-stocked, promptly serviced, and aligned with hotel standards. Responsibilities and essential job functions include but are not limited to the following:
- Provide prompt, professional, and courteous service to guests and team members
- Respond in a timely manner to guest requests for items such as cribs, cots, extra towels, linens, and amenities
- Deliver and set up requested items in guest rooms efficiently and safely
- Assist Room Attendants in preparing guest rooms by restocking supplies, removing linens, and supporting room turnover
- Ensure housekeeping storage areas, linen closets, and carts are clean, organized, and fully stocked
- Transport clean and soiled linens between guest floors and laundry areas
- Maintain cleanliness of public areas, service corridors, and back-of-house spaces as needed
- Follow all housekeeping policies, procedures, and service standards
- Report maintenance issues, safety hazards, or damaged items promptly
- Support deep cleaning projects and special assignments as directed
- Handle equipment and cleaning supplies safely and responsibly
- Clean guest room windows, balconies and blinds as required
- Assist with linen and supplies inventory