You are an ambassador for the exceptional service and serene atmosphere that are hallmarks of our Spa Without Walls and fitness experience. Your warm, personal attention and service to our guests is what makes us the best.
What you will be doing:
- Consistently engaging with guests and living the Service Promise and Service Essentials.
- Answer telephone inquiries promptly and professionally.
- Greet guests in a friendly and efficient manner.
- Escort guests as required.
- Knowledgeable about all aspects of products, treatments and the facility.
- Assist guests in the correct use of all facilities; sauna, steam room and fitness equipment.
- Provide information and literature about facility in person and via telephone.
- Collect suitable form of payment from guests for services rendered.
- Operate point of sale system and adhere to all cash handling systems and procedures.
- Assist guests with treatment bookings and scheduling. Give tours of the spa as required.
- Ensure the smooth operation of reception and complete all shift duties.
- Respond to inquiries by phone and in person, providing complete details of all spa, salon and fitness aspects.
- Maintain cleanliness and report deficiencies of any equipment.
- Maintain the facility in peak sanitary conditions at all times.
- Maintain locker rooms in a tidy manner.
- Maintain linen inventory.
- Distribute linen to designated areas in the Spa in accordance with established par levels in each area.
- Remove dirty linen to holding area on loading dock. Report any linen shortages or other discrepancies to the appropriate manager or supervisor.
- Assist guest with the use of sauna, steam and fitness equipment.
- Ensure stocking of all spa amenities and toiletries.
- Maintain, at all times, a well-presented personal grooming to standard
- Consistently following all standards, service essentials and procedures set out by Fairmont Hotels & Resorts.