Key Responsibilities
Strategic Leadership & Operations
- Vision Implementation: Develop and execute a comprehensive wellness strategy that integrates spa operations, fitness, nutrition, and holistic well-being, ensuring alignment with Fairmont's brand standards and guest expectations.
- Facility Oversight: Manage daily operations across all wellness facilities, ensuring cleanliness, safety, and service excellence.
- Guest Experience: Uphold a culture of personalized service, ensuring each guest interaction is memorable and exceeds expectations.
Financial Management
- Budgeting: Prepare and manage the annual operating budget and financial forecasts for the wellness department.
- Revenue Optimization: Develop and implement strategies to drive revenue growth through spa services, memberships, retail sales, and special programs.
- Cost Control: Monitor expenses, ensuring efficient use of resources and adherence to budgetary constraints.
Team Development & Human Resources
- Staff Leadership: Recruit, train, and mentor a diverse team of wellness professionals, fostering a collaborative and high-performing work environment.
- Performance Management: Conduct performance evaluations, providing feedback and development opportunities to team members.
- Training Programs: Design and implement comprehensive training programs to ensure staff are knowledgeable about the latest wellness trends and techniques.
Marketing & Community Engagement
- Brand Promotion: Collaborate with the marketing team to develop promotional materials and campaigns that highlight the wellness offerings.
- Community Outreach: Establish partnerships with local organizations and participate in community events to promote the wellness center and attract local clientele.
- Membership Programs: Design and manage wellness membership programs that cater to the needs of the local market, ensuring member satisfaction and retention.
Compliance & Reporting
- Regulatory Compliance: Ensure all wellness operations comply with local health and safety regulations, as well as Fairmont's internal policies.
- Reporting: Maintain accurate records and reports related to financial performance, guest satisfaction, and operational metrics, providing regular updates to senior management.