As Front Office Manager at SLS Red Sea, you鈥檒l be the face of that journey, shaping every touchpoint from arrival to farewell. With personality, precision, and purpose, you鈥檒l lead our Front Office team to deliver experiences that embody the bold, playful, and luxurious spirit of SLS.
Main Responsibilities:
- Lead by example to create seamless, engaging, and memorable arrival and departure experiences.
- Personally oversee VIPs, repeat guests, and special requests, ensuring every detail is anticipated and delivered.
- Manage guest feedback and complaints with empathy and discretion, driving high satisfaction scores.
- Monitor performance metrics and implement proactive service enhancements.
- Direct and inspire all front office functions: reception, concierge, bell desk, and night audit.
- Conduct daily briefings to align the team on arrivals, VIPs, in-house events, and operations.
- Recruit, train, and coach a team that reflects the energy and excellence of SLS.
- Oversee scheduling, staffing, and daily operations to balance efficiency and guest needs.
- Collaborate across departments鈥擧ousekeeping, Engineering, F&B鈥攖o ensure flawless service delivery.
- Manage inventory, reservations, upgrades, and billing with accuracy and strategy to maximize occupancy and revenue.
- Ensure compliance with all brand, safety, hygiene, and security standards.
- Maintain budgets, track expenses, and identify cost-saving opportunities without compromising quality.
- Drive revenue through upselling, effective room management, and data-driven decisions.
- Ensure mastery and accurate use of Opera (or equivalent PMS), CRM, and reservations platforms.
- Stay ahead of industry technology and innovations that enhance both guest experience and team workflow.