JOB OVERVIEW:
Under the general guidance of the Director of Sales, the Director of Luxury Leisure & Transient Sales is the strategic driver behind our luxury leisure vision and transient business performance. This role blends the art of high touch guest experience with the commercial leadership needed to position Delano Miami Beach as the premier destination within the global luxury travel market, ensuring that every partnership and guest touchpoint reflects the property鈥檚 legacy. The ideal candidate is sophisticated relationship builder who thrives on curating experiences for discerning travelers, while delivering strong revenue results and amplifying the hotels presence.
YOUR KEY RESPONSIBILITIES:
- Develop and executive the hotel鈥檚 luxury leisure and transient sales strategy in alignment with overall commercial objectives.
- Identify, target, and grow business from top-producing luxury travel agencies, tour operators, and consortia.
- Lead luxury leisure and transient sales initiatives including familiarization trips, trade vents, and market roadshows to elevate brand presence in key feeder markets.
- Cultivate and maintain strong personal relationships with travel advisors, luxury agency owners, and key clients.
- Serve as the property brand ambassador within the luxury leisure community, representing Delano with grace and authority.
- Represent the property at industry trade shows, sales missions, and networking events.
- Host high-value guests and travel partners on site, ensuring exceptional experience aligned with our brand standards.
- Assist Director of Sales in the leading of transient revenue strategies, and collaborate with revenue management to analyze trends, forecast demand, and optimize pricing.
- Work closely with Marketing, Reservations, and Operations to ensure seamless delivery of the guest journey from booking to post departure.
- Collaborate with Membership and Cultural Programming teams to craft experiences that reflect the property鈥檚 unique identity and exclusivity.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.