Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel. The Front Office Manager would be responsible for daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments. The Front Office Manager will work closely with other teams within the “rooms division” as well as all other departments in the hotel.
- Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, and guest experience initiatives.
- Participating in scheduling and supervising a large team of hourly colleagues
- Ability to work effectively and provide leadership in a large management team with shared responsibilities
- Oversee Front Office operations while on duty as “manager on duty”, with direct accountability for leadership of Front Office operations.
- Ensure service standards are met and exceeded i.e. anticipation of guest needs, up selling, scheduling etc.
- Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas
- Taking charge of Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage, including pre-convention meeting attendance.
- Liaise with key departments (Housekeeping, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure
- Assist as needed to ensure the success of a smooth in-house guest experience
- Participating in interviewing, recruiting and selection of new team members and managers
- Liaise with VIP parties (i.e. State Visits) special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.
- Liaise with the F&B team to ensure proper communication of amenities and guest requests.
- Thorough knowledge of function bookings and their effect on lobby and public areas
- Attendance at all required Hotel meetings
- Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
- All other duties as assigned