Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Competitive Salary starting at $69,600
What you will be doing
Lead Guest Services and Concierge teams as the head of the department, driving KIP aligned with hotel goals.
Support the Director of Front Office in the strategic planning, organization, and execution of Front office operations; acting as proxy to the Director in their absence.
Lead the team to deliver consistent, anticipatory and elevated service aligned with brand and luxury standards
Personalize experiences for all guests, with particular focus on VIP’s, repeat guests, and ALL Accor Members
Act as a key operational leader within the Front Office division, cultivating a high-performing culture of accountability, engagement, and a commitment of excellence.
Monitor performance of team members and provide coaching, development and progressive corrective action where required.
Create a culture of guest recognition, ensuring proactive engagement.
Monitor operational performance, guest feedback, identify trends while implementing action plans to improve performance and satisfaction
Oversee daily operations of Bell, Valet, Concierge, and Guest Services with precision and consistency.
Monitor parking revenues and implement initiatives to maximize performance while safeguarding guest satisfaction.
Ensure equipment such as bell carts and bicycles are maintained in pristine condition
Maintain strong communication across Rooms departments to support effective and efficient guest arrival, room assignment flow, and guest experience delivery
Support labor planning, scheduling, and productivity management in line with budget and forecast expectations
Act as Manager on Duty as required, providing leadership presence and support across the hotel
Contribute to the development and implementation of SOPs, training programs, and operational standards
Maintain a strong presence in the operation, ensuring a high level of visibility with both guests and colleagues
Ensure full compliance with hotel policies, brand standards, and safety procedures
Member of the Emergency Response Team
Performs any and all other tasks which are assigned by management