Guest Service Agent

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

• Managing arrivals and departures
• Responding to guest requests efficiently and courteously
• Communicating with other departments to ensure all guest requests and needs are met
• Actively resolving guest issues and challenges
• Promoting the Accor Live Limitless Loyalty Program
• Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.