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Guest Relations Manager at AccorHotel | Boar Signal
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Guest Relations Manager
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Guest Relations Manager
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馃搷 Knutsford, England, United Kingdom
On-site
Full-time
Posted 9 days ago
via smartrecruiters
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security
Job Description
Deliver an elegant, personalised welcome for every guest, ensuring a flawless first impression
Oversee the entire guest journey, from pre鈥慳rrival planning to post鈥憇tay follow鈥憉p
Manage VIP, repeat, and special鈥慳ttention guests, ensuring bespoke touches and curated experiences
Maintain a strong, polished presence in the lobby, acting as the primary point of contact for guest needs
Lead, inspire, and develop the Guest Relations team to uphold Fairmont鈥檚 luxury service standards
Resolve guest concerns with discretion, confidence, and a commitment to exceptional service recovery
Collaborate closely with Front Office, Housekeeping, Spa, F&B, and Events to ensure seamless communication and guest satisfaction
Monitor guest feedback channels and support continuous improvement initiatives
Maintain detailed guest profiles and preferences to deliver highly personalised service
Support the management of arrivals, departures, and lobby flow during peak periods
Coordinate special occasions, celebrations, and bespoke in鈥慼ouse experiences
Conduct daily briefings to share VIP updates, guest preferences, and operational priorities
Ensure all guest interactions reflect Fairmont鈥檚 brand values, tone, and luxury positioning
Maintain accurate records of guest incidents, preferences, and follow鈥憉p actions
Support training initiatives to elevate service culture across all guest鈥慺acing departments
Uphold all health, safety, and security procedures in line with UK legislation and Fairmont standards
Represent the hotel with grace, confidence, and a guest鈥慺irst mindset at all times
About AccorHotel
AccorHotel
https://careers.smartrecruiters.com/AccorHotel
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