- Consistently offers professional, engaging and friendly service
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Adhere to all policies as set forth by the Assistant Security Manager
- Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
- Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
- Supervise all contract security personnel and daily operations
- Complete accident and incident forms accurately, in their entirety and in a timely manner
- Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
- Security screens all individuals
- Open secured areas for authorized personnel and log activity
- Check door locks throughout the hotel
- Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents
- Respond to medical emergencies and assist as required
- Investigate assault complaints and investigate fully
- Respond to the hotel outlets promptly and deal with guests as needed, accurately and document entirely any such incidents
- Respond immediately and investigate fire/ emergency alarm activations
- Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
- Actively check for all security and safety hazards and document by way of a security incident report
- Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
- All security concerns and violations will be noted, properly documented, and brought to the attention of the Assistant Security Manager
- Be knowledgeable of the hotel's lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock. In addition, all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft or other incidents
- Receive handle all lost & found items, as per standard operating procedure
- Liaise with Law enforcement/government departments in the absence of the Assistant Security Manager
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.