Spa Experience Coordinators primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.
- Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
- Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
- Provide general departmental assistance, special projects, group Spa reservations, etc.
- Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
- Attend all departmental meetings and trainings.
- Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
- Respond quickly to guest requests or complaints and see that appropriate action is taken.
- Follow up to ensure guest satisfaction
- Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
- Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.