All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hourly Rate: $30.21
What you will be doing:
- Book and enter room reservation requests using the Property Management System (Opera)
- Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest
- Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
- Take ownership of guest’s requests and inquiries, ensuring follow up according to the hotel’s standards in a timely manner
- Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
- Update reservations ensuring a flawless check-in and check-out process
- Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
- Liaise with Sales and other departments to complete necessary tasks
- Assist Reservations Manager to monitor the day-to-day operation
- Be knowledgeable of the island, our resort and its offerings in order to be our guests’ trusted guide
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
- Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
- Follow hotel and departmental policies, procedures and service standards
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.