Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreeShield
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Competitive Salary starting at $69,600
What you will be doing
Lead Reservations and Royal Service teams as the head of the department, driving KIP aligned with hotel goals.
Support the Director of Front Office in the strategic planning, organization, and execution of Front office operations; acting as proxy to the Director in their absence.
Lead the team to deliver consistent, anticipatory and elevated service aligned with brand and luxury standards
Act as a key operational leader within the Front Office division, cultivating a high-performing culture of accountability, engagement, and a commitment of excellence.
Monitor performance of team members and provide coaching, development and progressive corrective action where required.
Collaborate with Revenue Management, Sales, and Conference Services to optimize inventory, maximize revenue opportunities, and maintain rate integrity
Monitor operational performance, guest feedback, identify trends while implementing action plans to improve performance and satisfaction
Oversee In House Reservations, group and individual reservations processes, ensuring accuracy, efficiency, and alignment with guest expectations
Oversee Royal Service processes ensuring accuracy, efficiency, and alignment with guest expectations
Maintain strong communication across Rooms departments to support effective inventory management, room assignment flow, and guest experience delivery
Support labor planning, scheduling, and productivity management in line with budget and forecast expectations
Act as Manager on Duty as required, providing leadership presence and support across the hotel
Contribute to the development and implementation of SOPs, training programs, and operational standards
Maintain a strong presence in the operation, ensuring a high level of visibility with both guests and colleagues
Ensure full compliance with hotel policies, brand standards, and safety procedures
Member of the Emergency Response Team
Performs any and all other tasks which are assigned by management